What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and identity verification documents required to process withdrawals and confirm eligibility. Payment activity through bKash, Nagad, and Rocket is logged to verify transactions, resolve disputes, and meet financial record-keeping obligations. We
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do not store your mobile wallet PIN or full card numbers; those stay with the payment provider. Device and session data — IP address, browser type, and pages visited — are recorded automatically to keep your account secure and detect unusual access. If you contact support,
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that conversation is stored against your account. We hold this data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or
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raise a deletion request through the account settings or by writing to our support team. Requests are reviewed within a reasonable period, and we will tell you if any legal obligation prevents us from fulfilling one in full.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.